Refund and Returns Policy

Non-Refundable — Custom Client Manufacturing

Every ARDEN bandana and scarf is produced to order — an original design, or your own branding and artwork, manufactured specifically for your organization. Because production begins only after you approve your artwork, and every piece is made to your specification, ARDEN orders are non-refundable once production has begun. We are not able to offer refunds, returns, or exchanges for a completed custom order.

Before Production Begins

The revision stage — 1 revision on Add Your Branding orders, up to 3 revisions on a Signature Collection — is your opportunity to confirm your design is exactly right before production starts. Please review your proof carefully during this stage. Order changes or cancellations may still be possible before you approve your final artwork; contact us as soon as possible if you need to make a change.

Damaged or Defective Orders

If your order arrives damaged or with a manufacturing defect, please contact us at sales@ardencolorme.com with your order details and photographs of the issue. We review every case individually and will work with you toward a fair resolution.

Questions

If you have any questions about this policy before placing an order, contact us at sales@ardencolorme.com.